Responsible Gaming
Introduction
At Cocoa Casino (techcrest.co.uk), we are committed to promoting responsible gaming. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
If you feel that your gambling may be becoming a problem, please seek help immediately from one of the support organisations listed below.
Age Verification
In the United Kingdom, you must be at least 18 years of age to gamble online. Cocoa Casino takes age verification seriously and will verify your identity during registration. It is illegal for anyone under 18 to participate in gambling activities.
If you are under 18, please do not attempt to register or gamble on our site.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing losses: Attempting to recover money lost by gambling more
- Hiding gambling: Being secretive about the amount of time or money spent gambling
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Increasing stakes: Needing to gamble with larger amounts to achieve the same excitement
- Borrowing money: Taking loans or using credit to fund gambling activities
- Withdrawal symptoms: Feeling anxious, irritable, or restless when not gambling
- Failed attempts to stop: Repeatedly trying and failing to reduce or stop gambling
- Relationship strain: Arguments with family or friends about gambling behaviour
- Gambling to escape problems: Using gambling as a way to cope with stress, anxiety, or depression
- Financial difficulties: Struggling to pay bills or manage finances due to gambling losses
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools
Cocoa Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you are willing to accept within a specified time period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
To access these tools, please log into your account and visit the Responsible Gaming settings. If you require assistance, please contact our customer support team.
Support Organisations
If you are struggling with problem gambling, help is available. Please contact one of the organisations below:
United Kingdom
- GamCare – Free, confidential support and counselling
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) - GamStop – National Self-Exclusion Scheme for online gambling
www.gamstop.co.uk
Allows you to self-exclude from all UK-licensed online gambling operators - Gamblers Anonymous – Peer support groups
www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung
www.bzga.de
Need Help?
If you or someone you know is struggling with problem gambling, please seek help now. There is no shame in asking for support, and professional help is available.
Remember: Gambling should be fun. If it stops being fun, it's time to stop.
Contact GamCare on 0808 8020 133 (free, 24 hours a day, 7 days a week) or visit www.gamcare.org.uk.